L. How to Disable Anti-Virus

F. Technical Support
 
While antivirus software is important for keeping your PC or Mac safe, it can sometimes interfere with other programs you're trying to run on your computer, including Rabbit TV.


Instructions are provided for some of the most common antivirus programs.

AVG
  • Right-click on the Resident Shield icon in the system tray of your bottom taskbar and select AVG User Interface.
     
  • Double-click on Resident Shield in the middle of the AVG User Interface window. (Or click on Tools and select Personal Settings. Then click Resident Shield.)
     
  • Remove the check mark next to where it says Resident Shield Active, under Resident Shield Settings. Then click Save Changes.

    Restart your computer and then run the Rabbit TV device again.

     

     

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Norton AntiVirus
  • Double-click on the Norton icon in your system tray (should be located on the bottom right of your screen, next to your clock).
     
  • Click on Options and select the Auto-Protect tab. Then, find the box marked Load Auto-Protect at Startup and make sure it's unchecked. (or uncheck where it says Enable Auto-Protect (recommended) as well as Start Auto-Protect When Windows Starts up (recommended).
     
  • Click OK to confirm.
     
  • Go back to your system tray and right-click on the Norton icon. Then select Disable Auto-Protect.
     
B. How to disable Norton Internet Security
  • Launch Norton Internet Security (NIS) and log in as a supervisor (you should have a username and password for this account already). Go to User Accounts on the left pane.
     
  • Select Status & Settings from the left pane and then click Security.
     
  • Select the Turn off option. Then just confirm the action in any dialog boxes that appear. (A bubble message should then appear, indicating that Norton Personal Firewall is now disabled.
     
C. How to Disable Norton Personal Firewall
  • Launch Norton Personal Firewall to open the program.
     
  • Click on Status & Settings on the left pane.
     
  • Click on Security and then click Turn off. Then just confirm the action in any dialog box that appears.
     
McAfee - For thorough instructions on how to disable McAfee, just CLICK HERE